LABLINGS / FAQS
Questions about your finishing piece.
Find product, shipping and return information for the current Lablings catalogue. The original policy pages remain the source for their full terms.
THE CATALOGUE
About the products
What does Lablings sell?
The catalogue includes pearl combs, pins, barrettes, headbands, bows, pony accessories and earrings. Browse the collection directory or use the collection links in the navigation.
How should I read finish and material details?
Use the exact options shown on each product page. For example, the Allison Pearl Comb lists 14 K Gold Plate and Rhodium Plate; a plated finish is described as listed and is not a claim of solid metal.
Are the bobby pins sold as a set?
Check the individual listing. The A x L Metallic Quill Bobbi is marked individually sold, while the Milky Way Bobbi is titled as a set of 2.
What should I know about custom pieces?
Custom listings such as the Customized Gram Comb and monogram pieces include their own selection instructions and product-specific restrictions. Read the product page and the Refund & Return Policy before ordering; the published policy excludes customized products and accessories from its general right to return.
DELIVERY
Shipping and tracking
Where can I find the current shipping terms?
See the Shipping Policy for the complete terms. The current policy says products can ship to most countries, Ukraine is unavailable, and orders over $60 qualify for free shipping to most countries. Preparation and carrier timing vary by method and destination.
How do I track an order?
The current policy says a tracking number is sent by email after shipment. You can use the linked 17TRACK service or email [email protected] for the latest logistics information.
ORDERS AND RETURNS
Before and after ordering
Can I cancel or return an order?
The published Refund & Return Policy says an order can be cancelled free of charge within 24 hours, and a return request may be made within 14 days of receipt when the policy requirements and exclusions are met. Read that page for the complete terms, fees and product exclusions.
What if an item arrives damaged or is not the item I ordered?
Contact [email protected] with the order details and follow the current Refund & Return Policy. That policy controls eligibility and instructions; this FAQ does not add a separate replacement or refund promise.
NEED HELP?
Ask about a specific listing.
Email [email protected] with the product link or order reference. Published hours are Monday–Friday, 9 AM–6 PM (GMT+8).